Understanding Your Warranty Benefits
Find out why warranty coverage is crucial for your flooring investment.
Key Aspects of Your Warranty Coverage
Our warranty provides clear guidelines to protect your investment. It covers the essential details like duration, conditions for claims, and what to expect in case of issues.
We want you to feel confident in your flooring decisions, so we’ve outlined everything you need to know, ensuring that you understand your rights and responsibilities under our warranty.
Common Questions
Frequently Asked Questions about Our Warranty
Stradac Industries provides a 5-year limited residential warranty covering defects in materials and workmanship. This includes:
Delamination of the coating system due to improper application or defective materials supplied by Stradac
Adhesion failure between coating layers or between the coating and substrate, when caused by product failure or installation error
Peeling, cracking, or discoloration under normal use and proper maintenance conditions
This warranty is designed to ensure your epoxy floor performs as expected. It does not cover damage caused by structural movement, improper use, hydrostatic pressure, moisture issues unrelated to our application, or failure to maintain the surface according to our care guidelines.
We stand behind our work and are committed to delivering durable, high-quality results that last.
The warranty is valid for up to 5 years from the date of residential installation, depending on the specific product chosen. Longer warranties are available for certain premium options.
To file a warranty claim, simply contact our support team with your purchase details and a description of the issue. We will guide you through the necessary steps to resolve it promptly.
Yes, the residential warranty does not cover damage caused by natural movement of the concrete, improper maintenance, accidents, or misuse. Always follow our care guidelines to ensure coverage.
If you have further questions, please reach out to our customer support team. We’re here to assist you with any concerns related to your warranty and flooring needs.
Get in Touch for Assistance
If you have questions or require support, we’re here to help you. Reach out to us for guidance on warranty claims or any other concerns about your flooring.